As one of New York’s main transportation hubs, Penn Station suffers from debilitating delays and an overall lack of navigational experiences for the millions of daily commuters. Providing commuters with technology to assist with navigating Penn can help thousands of lost travelers and keep them up to date on train information.
Majority of Penn Station commuters use landmarks as ways to navigate through the station.
Use current technology to create a comfortable and easily navigated environment for travelers.
Current issues at Penn Station
Confusing track layouts.
Overly congested waiting areas.
Commuters are mostly unaware of delays until they have boarded and can’t find alternatives.
Dreary station appearances.
3D mapping showing detailed path towards train track departure.
Integrated Seamless App makes ordering food while waiting easy. Virtual mapping also directs you to where to pick up.
Wheelchair accessible kiosk design.
Giving the underground station the illusion of natural light can add a refreshing experience to everyday travelers that navigate through the dreary pathways currently consuming majority of the station.
Penn station crowds combined with a poorly designed infrastructure causes thousands of lost commuters to aimlessly navigate through the underground maze on a daily basis before boarding their train.
Majority of modern transportation hubs and tourist destinations in New York are equipped with wayfinding experiences to assist with commuter traffic. Penn station has none.
Common complaints from commuter interviews included:
Lack of signage for assisting with directions
Too many delays
Grand Central Station.
Oculus World Trade Center