ChrisNurse
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Penn Station

 

Project Details

As one of New York’s main transportation hubs, Penn Station suffers from debilitating delays and an overall lack of navigational experiences for the millions of daily commuters. Providing commuters with technology to assist with navigating Penn can help thousands of lost travelers and keep them up to date on train information.

 

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Research Insight

Majority of Penn Station commuters use landmarks as ways to navigate through the station.


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CHALLENGE

Use current technology to create a comfortable and easily navigated environment for travelers.


 
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Current issues at Penn Station

Confusing track layouts.

Overly congested waiting areas.

Commuters are mostly unaware of delays until they have boarded and can’t find alternatives.

Dreary station appearances.

 

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Main Features

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3D mapping showing detailed path towards train track departure.

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Integrated Seamless App makes ordering food while waiting easy. Virtual mapping also directs you to where to pick up.

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Wheelchair accessible kiosk design.


SCREENS

ATMOSPHERIC DISPLAY

 
 
 

Giving the underground station the illusion of natural light can add a refreshing experience to everyday travelers that navigate through the dreary pathways currently consuming majority of the station.

 
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SITEMAP

 
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PROCESS

 
 
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Penn station crowds combined with a poorly designed infrastructure causes thousands of lost commuters to aimlessly navigate through the underground maze on a daily basis before boarding their train.

 
 
 

Insight

Majority of modern transportation hubs and tourist destinations in New York are equipped with wayfinding experiences to assist with commuter traffic. Penn station has none.

Interviews

Common complaints from commuter interviews included:

  • Lack of signage for assisting with directions

  • Overcrowded

  • Dark atmosphere

  • Too many delays

 

Competitors

  • Grand Central Station.

  • Brookefield Mall

  • Westfield Mall

  • Oculus World Trade Center

 
 

SKETCHES

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